More Case Studies...
...in 12 months we nearly doubled production & collections...
Our group took over a practice that was producing and collecting $1.1 per year total. New patients were high, so this practice was under-producing.
Our analysis showed schedulers were producing at a low level.
Our first action was to work with the schedulers to compartment the daily schedule so as to allow for higher production, and with no other changes, this increased production by 20% within 2 months.
The second action was to work with the doctor on his communication with patients. Within 3 months, his production increased by 40% due to higher case acceptance.
The third action was to hire an assistant for the hygienist. We gave her two rooms and placed her on a double-schedule with her own assistant and at the same time, we switched her from hourly pay to a percentage of production.
With these changes, hygiene production increased 40% and profit increased by 30%.
By the end of the first year, production and collections nearly doubled.
...by the end of year 2 production and income were $2.8 Million...
We started working with a practice that was producing and collecting $900,000 per year.
We analyzed the practice and identified the top areas holding this practice back from increasing production and income.
Our first action was to hire a top-notch front person. We worked with her on phone skills and scheduling systems. These increased production and income by 20% immediately.
The next action was to work with the doctor on his own communication skills and case presentation.
His production and income doubled within the first year.
While we worked with the doctor on patient communication skills we continued working with the entire staff on patient communication and efficiency.
By the end of the second year, the practice's production and income were $2.8 Million.
...Practice production and income TRIPLED in 2 years...
This doctor-owner was rough with staff and unable to keep people. Constant turnover was the main problem in this practice. This problem caused much turmoil and stress in the practice, and limited production and income to around $750,000/year.
We took over the hiring for the doctor and hired a new team who were stronger and more professional than their previous counterparts.
We made sure the new team was thoroughly onboarded and fully defined all the jobs for everyone, including the doctor.
We made a “deal” with the doctor to do only his own jobs and let our consultant run the staff.
This worked well, stabilized the practice and removed the sources of stress and conflict.
Practice production and income tripled by the end of 2 years. The staff was stable and the doctor learned how to work within a team.
...Scheduling-from 40-50% to 85-90% adding an Additional $2.2 million...
While managing a group of 9 practices, we discovered none of the front people were handling calls from new patients well. We were spending huge money every month, and were scheduling only 40-50% of callers.
We immediately began a campaign to train the team on how to communicate better on the phones, and how to best handle phone conversations. After a few months, we had developed a very effective phone training method. The result is that their phone scheduling rate went from 40-50% to 85-90%.
This generated an additional $20,000-30,000 each and every month per practice. This increase was from phone training alone. We didn’t do anything else different, no other marketing or internal actions were taken. Only phone training.
This generated an additional $600,000 in collections and profit the first year, and $1.6 Million the second year.
...no PPO practice achieved 23% increase in 3 months...
We started working with a dentist in California whose practice income was declining for the past 2 years. The practice didn’t participate with any insurance, and the doctor wanted to continue this independence.
After our standard practice evaluation, we put together a marketing and treatment presentation plan to attract people who wanted high-end dentistry and weren’t influenced by their dental insurance.
New patients, production and income immediately started to increase.
During the pandemic confusions, the practice was experiencing staffing issues. We helped hire some much needed team members, who were highly professional and skilled.
These actions resulted in a 23% increase in production and collections within 3 months, with NO PPOs. The Doctor’s personal income increased over 25% while working less and with far less stress. These results occured in a state that is extremely insurance-dependant.
...Producing $1.9 million only collecting $1.2 million - fixed to $2mm+...
Our group took over a practice from a doctor who retired. Practice was producing $1.9 Million but collecting only $1.2 Million per year.
The practice was heavily dependent on insurance, and participated with every PPO, so there were heavy write-offs and adjustments. There were a high number of patients seen every day and a healthy number of new patients, but the practice was actually under-producing. They were seeing lots of patients but with a small amount of treatment per patient.
The new doctor and I worked on treatment planning all patients, and communicating with them more deeply than they were used to with the previous doctor. We also stopped participating with 90% of PPOs and communicated why that was to our patients.
Production and income climbed immediately, and by the end of 6 months was producing and COLLECTING $1.6 Million - with fewer patients, less stress and more clinical satisfaction for the dentist. We lost only 15% of our patient base, but replaced them with people who wanted high-end dentistry and were less interested in insurance coverage.
By the end of 18 months, practice was producing and collecting $2 Million with zero stress, and operating as a well-oiled machine.
...clinically excellent doctor went from $1mm/year to $2mm in 12 mo...
We started working with a clinically excellent doctor who was producing $1 million per year.
While clinically excellent, his communication skills didn’t match. His case presentations were dentistry 101 lectures.
I worked with him to present his treatment in ways that were more understandable and accepting by patients.
His production went to $2 Million per year within 1 year.
(This is the same training we deliver in our Case Presentation course).
...1 doctor practice went from $400k to $1MM in 12 months then $1.5mm in year 2...
When I started working with Dr. H, she was producing $400,000 per year.
My first step was to work with her on more effective ways to present her Tx plans, and getting higher case acceptance. Concurrently, I worked with the scheduler to make the daily schedule more productive.
Production doubled after 3 months.
During this time, I put together a marketing campaign which kicked off in the fourth month.
New patients doubled over the next few months, then doubled again.
By the end of the first year working with this doctor, her production was over $1 million per year. She then increased another 50% in year 2 through higher case acceptance.